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Emergency Protocol (Contingency, Evacuation & Medical Plan) 

Summary

Spanish House MX maintains a comprehensive Emergency Protocol designed to protect all participants and staff during academic and cultural programs in Mexico. The protocol establishes clear procedures for medical incidents, natural disasters, accidents, or social disturbances. Our trained duty officers coordinate directly with certified health providers, licensed transportation services, and local civil protection authorities. Emergency contacts and safety briefings are provided to all participants on arrival, and our team remains available 24/7 during programs.

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Policy 

Spanish House MX has implemented a structured Emergency Management Plan (EMP) aligned with the Ley General de Protección Civil (Mexico) and international best practices for study-abroad risk management.

Key Components:

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  • 24/7 Emergency Line: A duty officer is always reachable by phone or WhatsApp for immediate response.

  • Orientation Briefing: On the first day, participants receive instructions on medical facilities, safe movement in Oaxaca City, seismic response, and contact procedures.

  • Contingency Classification:

  1. Level 1 (Minor): first aid or minor illness → local clinic referral.

  2. Level 2 (Urgent): serious injury or missing participant → emergency transport and local authority notification.

  3. Level 3 (Critical): natural disaster or mass emergency → evacuation via pre-approved routes, reunification at designated muster points.

  • Evacuation & Shelter: Routes and assembly points are posted in all teaching and lodging facilities.

  • Medical Response: Spanish House MX maintains active partnerships with private hospitals and certified ambulance providers.

  • Post-Incident Review: All incidents are documented, analyzed, and used for preventive improvement.

  • Contact Hierarchy

  • Participants → Duty Officer → Program Director → Civil Protection / Emergency Services.

âš– Legal Framework

  • Ley General de Protección Civil (DOF 06-06-2012)

  • Mexican Emergency Number System (911)

  • Norma Oficial Mexicana NOM-030-STPS-2009 (preventive safety in workplaces)

  • Occupational Safety and Health Administration (OSHA) international reference for field programs

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